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Terms and Conditions

By placing an order with us you are deemed to have read and accepted these terms and conditions.

The following terms apply:

  • No order will be accepted for collection or delivery unless paid for in full.
  • Collection and delivery time and date must be within normal shop opening hours.
  • We can not guarantee an order will be ready if the desired collection or delivery time is less than 5 working days from the date of purchase.
  • We will only accept orders with collection or delivery dates within one month of the purchase date.
  • If you fail to collect an order at the time and date specified then we will issue a refund at our discretion minus any costs incurred.
  • We reserve the right to refuse an order and refund any monies paid if required.
  • We reserve the right to alter our prices at any time without prior notice. However, we will honour any prices given at the time of purchase.

 

Delivery

We offer FREE DELIVERY to SG1 and SG2 postcodes for minimum orders of £25 or over. We aim to fulfil deliveries within 5 working days and will usually require at least 2 working days to prepare orders due to the fresh nature of our products. Unless otherwise arranged.

Of course if your order is under £25 or you prefer you may also collect your order within normal shop opening hours, from our farm butchery. Please confirm with us that your order is ready for collection before hand.

We also offer an overnight courier service to the rest of England and Wales at a charge of £10. This is available on orders up to 12kg. Your order will be vacum packed and then insulated in a cool box with ice gel sheets. Your order will not leave our shop before 5pm, all of this ensures that your order reaches you in the best condition. Please let us know when you would like your order delivered and also a safe place, or neighbour, where your order can be left if you are out. Please allow 2 working days to prepare orders due to the fresh nature of our products. Unless otherwise arranged.

Farm Shop Address and Opening Times

Brookfield Farm Butchery
Aston End Road
Aston
Stevenage
Hertfordshire
SG2 7EU

MONDAY 9.00am - 5.00pm
TUESDAY 9.00am - 5.00pm
WEDNESDAY 9.00am - 5.00pm
THURSDAY 9.00am - 5.00pm
FRIDAY 8.30am - 5.30pm
SATURDAY 8.30am - 4.00pm
SUNDAY 10.00am - 1.00pm

Cancellation and Returns

As our products are supplied fresh and prepared to order, we regret that once an order is placed it is not possible to cancel it, and refunds cannot be given. Consequently debit and credit card authorisation and payment will be taken upon receipt of orders. In the unlikely event of a product being unsatisfactory, please contact us immediately. Please do not return goods without speaking to us first.

Refunds

If for any reason you are not satisfied with our products and services, then please get in touch with our customer services sales@brookfield-farm.co.uk. Any refunds will be made at our discretion.

Age Policy

To register with brookfield-farm.co.uk and place orders you must be 18 years of age or over.

Privacy Policy

Any personal details that we collect are for the purpose of fulfilling your orders only.

If you have agreed to receive our email newsletter, then we may from time to time send you relevant news and special offers by email from Brookfield-farm.co.uk only.

We respect your privacy and will never sell your details to any third parties, we adhere to local UK privacy laws.


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